BRANDS

BRANDS

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Account Navigation

Currency - All prices are in AUD

Currency - All prices are in AUD
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  • The Salon Link

    BRANDS

    BRANDS

    FAQS

    PAYMENTS

    Q: What forms of payments do you accept?
    A: We accept the following major credit cards: Visa, MasterCard, and Discover. We are also happy to accept payments through PayPal.

    Q: Do you accept check or money orders?
    A: Unfortunately we do not accept check or money orders.

    Q: How are Customs Duty/Fees applied to my order?
    A:Our shipping charges on orders do not include international taxes or duties. We recommend that you contact your local customs office to request details regarding these charges. If you decide to decline any shipments in progress from thesalonlink.com, you remain responsible for all original shipping costs, duties, taxes and/or customs charges that are incurred on the denied package, in addition to the cost of returning the package to thesalonlink.com. These costs will be subtracted from your refund.

    *Thesalonlink.com has made every effort to minimize shipping costs and does not profit from any additional duties and/or customs fee rates. We are required by law to disclose the full value of the package contents and cannot alter the value on the shipping label.

    ORDER STATUS

    Q: How can I view the status of my order?
    A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.

    Q: What are your shipping costs?
    A: You can view an estimate of shipping costs by viewing your cart.However, final shipping costs will be displayed on the Invoice you see before confirming your order.

    Q: How do I contact customer service?
    A: Email salon2u@ptd.net for the quickest response.

     

    OUT OF STOCK ITEMS / REPACKAGING

    Q:Why is the product that I received different from the image shown on your website?
    A:Manufacturers update packaging, formulations and designs frequently so the pictures on our website may not always be updated. If  you are aware that the item you would like to order has been repackaged, please contact us to verify if we have the new updated packaging or the original.

    If you received an item that does not match the image shown on our site and are unhappy with the item please contact us at salon2u@ptd.net Feel free to let us know about these inconsistencies and we will do our best to update our website.

    RETURNS AND EXCHANGES

    Q:Can I return used products?
    A:Unfortunately we do not accept any products that have been used or opened because all returns must be in a re-sellable condition.